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strong{color:var(--warning-color)}.current-processing{margin-top:24px;padding:20px;background:linear-gradient(135deg,var(--bg-primary) 0%,var(--bg-secondary) 100%);border-radius:12px;border:1px solid var(--border-primary)}.progress-bar{width:100%;height:12px;background:var(--bg-tertiary);border-radius:6px;overflow:hidden;margin-bottom:16px;box-shadow:inset 0 2px 4px #0000001a}.progress-fill{height:100%;background:linear-gradient(90deg,var(--accent-color),var(--primary-600));transition:width .3s ease;border-radius:6px}.current-url{font-size:14px;color:var(--text-secondary);margin:8px 0;word-break:break-all;font-weight:500}.progress-text{font-size:16px;color:var(--text-primary);margin:4px 0;font-weight:600}.links-found{text-align:center;padding:16px;background:var(--bg-primary);border-radius:6px;border:1px solid var(--border-primary)}.links-found p{margin:0;color:var(--text-secondary);font-size:14px}.stat-icon svg{font-size:32px;color:var(--text-primary)}@media (max-width: 768px){.embeddings-section,.embeddings-section .embeddings-form{padding:20px}.embeddings-header{flex-direction:column;align-items:stretch;gap:15px}.embeddings-title-section{text-align:center}.embeddings-title{font-size:1.3rem}.embeddings-subtitle{font-size:.9rem}.embeddings-actions{justify-content:center}.form-actions{flex-direction:column;gap:12px}.stats-grid{grid-template-columns:1fr;gap:15px}.stat-card{padding:15px}.stat-number{font-size:1.5rem}.current-processing{padding:15px}.progress-bar{height:8px}.current-url,.progress-text{font-size:.8rem}}.super-admin-panel{min-height:100vh;background:var(--bg-secondary);font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif}@media (max-width: 768px){.header-content{flex-direction:column;gap:16px;text-align:center}}[data-hot-toast]{position:fixed!important;top:20px!important;left:20px!important;z-index:1000!important}[data-hot-toast]>div{background:var(--bg-tertiary)!important;color:var(--text-primary)!important;font-size:14px!important;border-radius:8px!important;padding:12px 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var(--primary-800);--success-color: #4caf50;--error-color: #f44336;--warning-color: #ff9800;--info-color: var(--primary-500);--conversation-bg: #263238;--conversation-bg-hover: #37474f;--conversation-bg-active: var(--primary-700);--conversation-text: #eceff1;--conversation-text-secondary: #b0bec5;--shadow-primary: rgba(33, 150, 243, .15);--shadow-secondary: rgba(33, 150, 243, .1);--shadow-hover: rgba(33, 150, 243, .2);--shadow-light: rgba(33, 150, 243, .05);--shadow-elevation-1: 0 1px 3px rgba(0, 0, 0, .12), 0 1px 2px rgba(0, 0, 0, .24);--shadow-elevation-2: 0 3px 6px rgba(0, 0, 0, .16), 0 3px 6px rgba(0, 0, 0, .23);--shadow-elevation-3: 0 10px 20px rgba(0, 0, 0, .19), 0 6px 6px rgba(0, 0, 0, .23);--sidebar-button-bg: #f5f5f5;--sidebar-button-hover: #eeeeee;--sidebar-text: #424242;--sidebar-text-secondary: #757575;--sidebar-border: #e0e0e0}:root .MuiCard-root{background-color:var(--bg-primary)!important;color:var(--text-primary)!important;border:1px solid var(--border-primary)!important}:root .MuiPaper-root,:root .MuiCardContent-root{background-color:var(--bg-primary)!important;color:var(--text-primary)!important}:root .MuiTextField-root .MuiOutlinedInput-root{background-color:var(--bg-secondary)!important;color:var(--text-primary)!important}:root .MuiTextField-root .MuiOutlinedInput-root .MuiOutlinedInput-notchedOutline{border-color:var(--border-primary)!important}:root .MuiTextField-root .MuiOutlinedInput-root:hover .MuiOutlinedInput-notchedOutline{border-color:var(--border-secondary)!important}:root .MuiTextField-root .MuiOutlinedInput-root.Mui-focused .MuiOutlinedInput-notchedOutline{border-color:var(--accent-color)!important}:root .MuiTextField-root .MuiInputLabel-root{color:var(--text-secondary)!important}:root .MuiTextField-root .MuiInputLabel-root.Mui-focused{color:var(--accent-color)!important}:root .MuiSelect-root{background-color:var(--bg-secondary)!important;color:var(--text-primary)!important}:root .MuiSelect-root .MuiOutlinedInput-notchedOutline{border-color:var(--border-primary)!important}:root .MuiSelect-root:hover .MuiOutlinedInput-notchedOutline{border-color:var(--border-secondary)!important}:root .MuiSelect-root.Mui-focused .MuiOutlinedInput-notchedOutline{border-color:var(--accent-color)!important}:root .MuiMenu-paper{background-color:var(--bg-primary)!important;color:var(--text-primary)!important;border:1px solid var(--border-primary)!important}:root .MuiMenuItem-root{color:var(--text-primary)!important}:root .MuiMenuItem-root:hover{background-color:var(--bg-secondary)!important}:root .MuiTypography-root{color:var(--text-primary)!important}:root .MuiTableContainer-root{background-color:var(--bg-primary)!important}:root .MuiTableCell-root{background-color:var(--bg-primary)!important;color:var(--text-primary)!important;border-bottom:1px solid var(--border-primary)!important}:root .MuiTableHead-root .MuiTableCell-root{background-color:var(--bg-secondary)!important;color:var(--text-primary)!important;font-weight:600!important}:root .MuiTableRow-root:hover{background-color:var(--bg-secondary)!important}:root .MuiTablePagination-root{background-color:var(--bg-tertiary)!important;color:var(--text-primary)!important;border-top:1px solid var(--border-primary)!important}:root .MuiAlert-root{background-color:var(--bg-secondary)!important;color:var(--text-primary)!important;border:1px solid var(--border-primary)!important}:root .MuiCircularProgress-root{color:var(--accent-color)!important}:root .MuiIconButton-root{color:var(--text-primary)!important}:root .MuiIconButton-root:hover{background-color:var(--bg-secondary)!important}:root .MuiTooltip-tooltip{background-color:var(--bg-quaternary)!important;color:var(--text-primary)!important;border:1px solid var(--border-primary)!important}[data-theme=dark]{--bg-primary: #121212;--bg-secondary: #1e1e1e;--bg-tertiary: #2d2d2d;--text-primary: #ffffff;--text-secondary: #e0e0e0;--text-tertiary: #b0b0b0;--border-primary: #333333;--border-secondary: #404040;--shadow: rgba(0, 0, 0, .3);--accent-color: var(--primary-400);--accent-hover: var(--primary-600);--success-color: #66bb6a;--error-color: #ef5350;--warning-color: #ffa726;--info-color: var(--primary-400);--conversation-bg: #1a1a1a;--conversation-bg-hover: #2a2a2a;--conversation-bg-active: var(--primary-600);--conversation-text: #ffffff;--conversation-text-secondary: #b0b0b0;--shadow-primary: rgba(0, 0, 0, .3);--shadow-secondary: rgba(0, 0, 0, .2);--shadow-hover: rgba(0, 0, 0, .4);--shadow-light: rgba(0, 0, 0, .1);--shadow-elevation-1: 0 1px 3px rgba(0, 0, 0, .3), 0 1px 2px rgba(0, 0, 0, .4);--shadow-elevation-2: 0 3px 6px rgba(0, 0, 0, .4), 0 3px 6px rgba(0, 0, 0, .5);--shadow-elevation-3: 0 10px 20px rgba(0, 0, 0, .5), 0 6px 6px rgba(0, 0, 0, .6);--sidebar-button-bg: #2d2d2d;--sidebar-button-hover: #404040;--sidebar-text: #e0e0e0;--sidebar-text-secondary: 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svg{width:18px;height:18px}.share-button:active{transform:translateY(0)}.admin-button{display:flex;align-items:center;gap:8px;background:linear-gradient(135deg,var(--success-color) 0%,var(--success-color) 100%);color:#fff;border:none;padding:10px 16px;border-radius:8px;cursor:pointer;font-weight:500;font-size:14px;transition:all .2s ease;box-shadow:var(--shadow-elevation-2);margin-left:12px}.admin-button:hover{transform:translateY(-1px);box-shadow:var(--shadow-elevation-3)}.admin-button svg{width:18px;height:18px}.admin-button:active{transform:translateY(0)}.floating-share-button{position:fixed;top:20px;right:20px;width:50px;height:50px;background:linear-gradient(135deg,var(--accent-color) 0%,var(--primary-600) 100%);color:#fff;border:none;border-radius:50%;cursor:pointer;display:flex;align-items:center;justify-content:center;box-shadow:0 4px 16px var(--shadow-hover);transition:all .2s ease;z-index:1000}.floating-share-button:hover{transform:scale(1.1);box-shadow:0 6px 20px var(--shadow-hover)}.floating-share-button svg{width:24px;height:24px}.floating-share-button:active{transform:scale(.95)}.toast-notification{position:fixed;top:20px;left:50%;transform:translate(-50%);background:var(--bg-primary);border-radius:8px;box-shadow:var(--shadow-elevation-3);z-index:10000;animation:toastSlideIn .3s ease-out}.toast-content{display:flex;align-items:center;gap:12px;padding:16px 20px;min-width:300px}.toast-message{flex:1;color:var(--text-primary);font-size:14px;font-weight:500}.toast-close{background:none;border:none;color:var(--text-tertiary);cursor:pointer;font-size:20px;padding:0;width:24px;height:24px;display:flex;align-items:center;justify-content:center;border-radius:4px;transition:all .2s ease}.toast-close:hover{background:var(--bg-tertiary);color:var(--text-secondary)}@keyframes toastSlideIn{0%{opacity:0;transform:translate(-50%) translateY(-20px)}to{opacity:1;transform:translate(-50%) 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